Today I have the pleasure of welcoming an old friend, William "Van" Hefner back to the business of helping people like me create a career by performing the job of "trusted adviser" for businesses seeking telecom and technology solutions.
A lot has changed in 20 years. Van is launching his new "Telecom Sales Digest" at a good time because the job of "trusted adviser" has changed dramatically from when we could earn a living helping business customers switch their long distance from AT&T to MCI or Sprint.
What's a Cloud Broker and Do You Want to be One?
"Cloud Broker" is the name of the job title replacing "telecom agent" and yes, you definitely want to become one as business customers no longer have need for telecom agents.
Telecom Agents, like many other past job titles that helped customers sort through simple choices, have been replaced byRead more
Van was know by everyone in the telecom sales industry in the late 90's because of his Discount Long Distance Digest web site that 1) did a great job of objectively reporting daily news items for the LD carriers, and 2) did an awesome job maintaining a Hall of Shame page to heap special scorn upon "telecom crooks".
Before Telecom Association (originally One Plus Agent Association) began advocating for agents, Van was putting the industry on notice that telecom agents were comparing notes and that "bad behavior" would most certainly be reported.
For his pioneering advocacy of the channel,
Altaworx, a top AT&T partner, joined TA as a vendor member to help channel partners break into the lucrative business of providing machine-to-machine solutions to business clients.
To learn what are the Top 10 M2M apps Altaworx is successfully selling to business clients from SMB to enterprise, TA's Dan Baldwin interviewed Altaworx CEO Rickie Richie.
Listen to the whole interview at his link. (the Top 10 list is at 20:57).Read more
As a professional business technology consultant, my multi-location clients expect me to generate local internet bandwidth solution options that at equal to or better than the ones they could generate by querying their own local branch managers. It never looks good to present my "best solution" proposal only to learn that I did not know about a new low-priced fiber provider that my client learns about from their local manager - but not me.
The "master agencies" and "cloud brokers" that most of us put our client orders through all have web-based "bandwidth finders" that let you know what the prices are of different service providers. Unfortunately all these master agency tools have one fundamental flaw - they only include the solution providers the master agency contracts with. As pirate Will Turner would say, "That's not good enough!"
Is BroadbandNow Good Enough?Read more
This summer I finally answered the question Granite Telecom's Charlie Pagliazzo has been asking me for years, "When are you going to come out to Boston to tour our headquarters? It really showcases how we're different from vendors who say they compete against Granite."
I was in Boston for a family wedding so I snuck off for a couple hours to have Granite managers Lauren Grenier & Russ Bishop give me the same tour they give business owners looking to do business with Granite. Three hours later all I could say was, WOW!Read more
Click the link below to hear Cloud Broker Association's Dan Baldwin speak with Greg Plum of PlumUC about how to build a working demo of Office 365 with voice using O365 plus Umojo.
This working demo will be used as a benchmark against which all other cloud broker "desktop plus voice" mashups will be measured.Read more
Click the links below to view a quick video and listen to an audio of Tom Azelby, Bandwave managing partner speaking to Telecom Association's Dan Baldwin about how their "Global Bandwidth Management" service helps enterprise businesses aggregate discount broadband connections anywhere in the world.Read more
Click the audio below to hear Jim DeBald, Sales VP of CoreDial speak with Telecom Association's Dan Baldwin on just how much convergence business owners and decision makers are expecting from their telecom and IT solution providers and consultants.
CoreDial provides a top recommended white labeled "UCaaS" program for voice and IT solution providers that wish to provide hosted VoIP or SIP phone service to their clients in addition to their current offering on a single invoice.Read more