SAN RAMON, CA, FIVE9, Inc. (NASDAQ: FIVN), a leading provider of cloud contact center software for the enterprise market, today announced a significant expansion to its channel partner program along with the appointment of industry veteran Wendell Black as vice president of channel sales.
Part of this expansion includes ...
new strategic partnerships with several master agents, systems integrators, and resellers. Five9 will work closely with partners possessing broad technical expertise to deliver a tailored solution to enterprise customers based on their unique environments. The partners in this program provide a range of technologies including, ERP, CRM, mobile, social, and legacy telecommunications.
In addition to continuing the successful referral partner program, the expanded channel program now offers partners the ability to be a reseller or full OEM partner. This is a great opportunity for more traditional channels that have been focused on selling premise-based solutions to now sell Five9’s award winning cloud-based contact center solution.
“I’m thrilled to join the Five9 team. The expansion of the program will extend the reach of the Five9 Virtual Contact Center (VCC) by making it available to partners and their customers on a national and global level,” said Wendell Black, Vice President Channel Sales, Five9.
“Five9 continues to focus on and deliver an enterprise platform adhering to the highest standards of reliability, security, compliance, and scalability. This expanded channel program is an important step in our evolution and we believe will play a key role in the continued growth of Five9,” said Mike Burkland, President and CEO, Five9. “As more and more enterprises are moving their contact center technology to the cloud, we are extending our market reach by enabling more partners to provide our industry leading cloud-based contact center solution."
Wendell Black joins the Five9 team most recently from Vocalcom and has more than 25 years of contact center experience, holding various positions at Aspect, Nortel Networks and Oracle. His responsibilities at Five9 will focus on leading and growing the channel sales program.
About Five9 VCC
The Five9 solution delivers everything needed to connect customers to agents in the channels they prefer, whether it is phone, web, chat, email, mobile apps, or social media.
Five9 provides a full end-to-end solution with sophisticated management applications such as, supervisor desktop to monitor and coach agents, real-time and historical reporting, recording, workforce management, quality monitoring out-of-the-box and custom CRM integrations.