Atlanta, Ga. – Birch Communications, Inc., (“Birch”) a leading provider of communications, network and cloud services to small, mid-sized, enterprise and wholesale businesses across North America, announced the appointment of Joseph Haines as its new Vice President of Advanced Services and Support, effective immediately. In this role, Haines assumes responsibility for Field Operations, the Network Operations Center, and Advanced Services Activation and Support groups at the company. Haines will report directly to Jim O’Brien, EVP and Chief Operating Officer at Birch.
O’Brien said, “Joe has a proven track record in leading Tier 2 & Tier 3 operations centers and field technicians with the highest degree of focus on the customer. I am excited about the future of our newly expanded Advanced Services group and to have Joe leading this team. In addition to the TotalCloud® PBX product roll-out we announced this week, we look forward to releasing additional cloud solutions in the coming months, and Joe’s experience will play a critical role to meet and exceed our customers’ expectations."
Haines is a 15+ year communications operations executive and an expert in driving superior customer experience within telecommunications networks, architecture, fiber networks, voice, data and cloud solutions. He has held several progressive leadership roles throughout his career. Before joining Birch, Haines served as Vice President of Forerunner Technologies and Vice President Field Operations and Network Operations at Deltacom – now EarthLink.
“Birch excels in serving the complete technology needs of its customers and has a keen focus on customer experience and advanced communications and technology products,” said Haines, newly appointed VP of Advanced Services and Support at Birch. “I am excited to help expand the company’s technology and support operations for the benefit of our business customers. Birch is an advanced services communications provider and today offers a variety of fiber products, hosted communications, collaboration platforms, data center and cloud solutions.
Haines will be based out of the Atlanta Operations Center.