LITTLE ROCK – Windstream (NASDAQ: WIN), a leading provider of advanced network communications, today announced that Beth A. Lackey has been appointed senior vice president of carrier operations. In this new role - specifically created to support the company's ongoing commitment to providing an exceptional experience for its carrier and wholesale customers - Lackey will oversee service delivery, service assurance, and the customer experience team for the carrier business unit.
As Windstream continues expanding and enhancing its network, Lackey will lead and guide initiatives to assess current internal business processes, analyzing the results in order to build and implement efficiencies that enhance the overall carrier customer experience - from order entry to the ongoing service of customers.
Lackey brings a wealth of experience from virtually every aspect of telecommunications and in her most recent position, she led service delivery in North America and Asia for Level 3 Communications. With more than 35 years in the industry, she has also served in a range of leadership roles at tw telecom, Covad Communications and US West, building her expertise in areas including customer experience strategy, network and customer operations, field services, sales, marketing, and process improvement.
Lackey was recently inducted into the VIP Woman of the Year Circle of the National Association of Professional Women and was also a 2014 Denver Business Journal Outstanding Women in Business, Technology & Telecom awards finalist. She is based in Denver.